Refund and Returns Policy

Effective Date: January 4, 2025

At Fresh Pariz, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund and returns policy carefully to understand your rights and options.

1. Returns

We accept returns under the following conditions:

  • Eligibility for Returns: To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.
  • Return Timeframe: You have 30 days from the date of purchase to request a return.
  • Non-returnable Items: Some items are non-returnable, including perishable goods, custom-made items, or items marked as “final sale.” Please check the product description for details.

2. Refunds

  • Refund Eligibility: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment.
  • Refund Timeframe: Refunds will be processed within 10 business days of receiving the returned item. Please note that your bank or credit card provider may take additional time to process the refund.
  • Partial Refunds: If an item is returned in a damaged or used condition, a partial refund may be issued depending on the condition of the returned item.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@freshpariz.com or call 402-292-8598 to request a return authorization.
  2. Prepare the Item: Ensure the item is securely packaged, and include a copy of your receipt or proof of purchase.
  3. Ship the Item: Send the item to the return address provided by our customer support team. Please use a trackable shipping service or purchase shipping insurance for items over $75.

4. Exchanges

  • Exchange Process: If you wish to exchange an item for a different size, color, or product, please contact us within 30 days of purchase. We will guide you through the exchange process and assist with any shipping costs if necessary.
  • Eligibility: Items must meet the same conditions as our return policy, including being unused and in the original packaging.

5. Shipping Costs

  • Return Shipping: You will be responsible for paying the shipping costs for returning your item unless the return is due to a defect or error on our part. If the item is defective or incorrect, we will provide a prepaid shipping label for the return.
  • Original Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@freshpariz.com or call 402-292-8598. We will work with you to resolve the issue, which may include issuing a refund, replacement, or exchange, at no additional cost to you.

7. Contact Information

For any questions regarding our refund and return policy, or if you need assistance with a return or exchange, please contact us at:

We are committed to providing a smooth and hassle-free shopping experience. Thank you for choosing Fresh Pariz!

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